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defensive people don't listen
earlier I advocated the Socratic method..... Ask questions to make a point.... I do not mean use leading questions; however, I suggest that people will be more likely to concede a point when they have accepted that point "on their own."
IMO, people don't listen when told they are wrong, but a gentle exposure of their thought process, via specific questions, will often allow others to grasp your point/concept.
Obviously, this tactic does not always work (understatement), however, it does usually keep the discourse civil.
Pete
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[COLOR=Blue]"wit is educated insolence" - Atistotle[/COLOR]
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